Policies and Procedures for Complaints

Administrative Grievance System (AGS)


The United States Military Academy (USMA) is committed to fostering character in a climate of academic freedom, respect, and integrity.  The USMA Administrative Grievance System (AGS) implements the Department of Defense (DOD) AGS by creating an internal system for resolving stakeholder grievances over certain matters within the USMA.  It establishes policy, delegate authority, and assign responsibilities for USMA leadership (Chain of Command). 


All employees can go to the Office of Special Council to initiated whistle blower or prohibited personnel practice (PPP) complaint.  The POC's to get information about filing grievances in addition to the information provided below:  For civilian: CPAC at 845-938-3946, military consult their chain of command.

  Civilian Military Cadets Remarks

General Issues

USMA AGS Policy - 2013


All full-time, part-time, and temporary civilian employees (including intermittent and time-limited) in both the competitive and expected service employed by USMA and serviced activities, who are paid from appropriated funds.

(NAF) employees can file grievances IAW AR 215-3 2. 

Open Door - 2018

All members of Command (USMA).

Article 48 (AFGE Grievance Procedure)


American Federation of Government Employees (AFGE) - Civilians except: all supervisors, professional employees, employees engaged in Federal professional work other than a purely clerical capacity, management officials, guards, firefighters, and employees engaged in administering the labor relations program. Supplemental Guidance - 2015.


Open Door - 2019

All members of USCC Directorate.

Article 7 (IAFF Procedure)


International Association of Fire Fighters (IAFF) - Firefighters only.


Open Door - 2019

Pertains to military personnel assigned to HHC.


Accrediting Agency - Middle States Commission on Higher Education

Department of Army Headquarters

For complaints or concerns regarding the institution and/or its operation.


Response and Prevention - 2018



EEO Complaint Procedures - 2008

EO Complaint Procedures - 2018
** Includes Family members

Equal Employment Opportunity (EEO) and Equal Opportunity (EO).

Whistleblower Reprisal or Prohibited Personnel Practices

Inspector General

General assistance

Inspector General resource information 

Links to the Inspector General Assistance page.  All groups should visit local Inspector General (IG) office or visit website that is linked


AF Civilian


Appropriated Funded Civilian 


NAF Civilian


Non-Appropriated Funded Civilian




Or consult with contracting agency



Soldiers or Cadets


Grade Appeals


Dean's Policy and Operating Memorandum 02-1

6. (f) Grad Procedures/Grade Appeals.

Work Safety

Working Conditions Report Procedure

Procedures to file a report of "unsafe or unhealthy" working conditions.

Financial Information

Defense Finance and Accounting Service (DFAS)

Information on pay rates and other pay information.

Dept. of Defense Financial Management Regulation (DoD FMR)

Regulation information regarding Defense Financial Management.

Allowance Information

Allowance Information for items such as housing or per diem expenses.

Army Key Supporting Documents

Key documentation regarding military pay entitlements.