Policies and Procedures for Complaints

Administrative Grievance System (AGS)

The United States Military Academy (USMA) is committed to fostering character in a climate of academic freedom, respect, and integrity. The USMA Administrative Grievance System (AGS) implements the Department of Defense (DOD) AGS by creating an internal system for resolving stakeholder grievances over certain matters within the USMA. It establishes policy, delegate authority, and assign responsibilities for USMA leadership (Chain of Command).

All employees can go to the Office of Special Council to initiated whistle blower or prohibited personnel practice (PPP) complaint. The POC's to get information about filing grievances in addition to the information provided below: For civilian: CPAC at 845-938-3946, military consult their chain of command.

Complaint Type	Civilian	Military	Remarks
General Issues	USMA AGS Policy - 2013		All full-time, part-time, and temporary civilian employees (including intermittent and time-limited) in both the competitive and expected service employed by USMA and serviced activities, who are paid from appropriated funds. (NAF) employees can file grievances IAW AR 215-3 2.
	Superintendent Open Door - 2022		All members of Command (USMA).
	Article 48 (AFGE Grievance Procedure)		American Federation of Government Employees (AFGE) - Civilians except: all supervisors, professional employees, employees engaged in Federal professional work other than a purely clerical capacity, management officials, guards, firefighters, and employees engaged in administering the labor relations program. Supplemental Guidance - 2015.
		Commandant Open Door - 2019	All members of USCC Directorate.
	Article 7 (IAFF Procedure)		International Association of Fire Fighters (IAFF) - Firefighters only.
		HHC Open Door - 2019	Pertains to military personnel assigned to HHC.
Organization	Accrediting Agency - Middle States Commission on Higher Education Department of Army Headquarters		For complaints or concerns regarding the institution and/or its operation.
SHARP	Response and Prevention - 2018
EO/EEO	EEO Complaint Procedures - 2008	EO Complaint Procedures - 2018 ** Includes Family members	Equal Employment Opportunity (EEO) and Equal Opportunity (EO).
Whistleblower Reprisal or Prohibited Personnel Practices Inspector General	General assistance Inspector General resource information		Links to the Inspector General Assistance page. All groups should visit local Inspector General (IG) office or visit website that is linked
	AF Civilian		Appropriated Funded Civilian
	NAF Civilian		Non-Appropriated Funded Civilian
	Contractor		Or consult with contracting agency
		Soldiers or Cadets
Grade Appeals			All cadet grade appeals must be submitted to the respective department immediately (within two weeks) following the receipt of the final grade for the course. In situations involving emergency or medical leave and other similar extenuating circumstances, the grade appeal will be submitted no later than the end of the following full term. Appeals begin with the course instructor and follow chain of command up through the Dean until resolved.
Work Safety	Working Conditions Report Procedure		Procedures to file a report of "unsafe or unhealthy" working conditions.
Financial Information	Defense Finance and Accounting Service (DFAS)		Information on pay rates and other pay information.
	Dept. of Defense Financial Management Regulation (DoD FMR)		Regulation information regarding Defense Financial Management.
	Allowance Information		Allowance Information for items such as housing or per diem expenses.
	Army Key Supporting Documents		Key documentation regarding military pay entitlements.